What if a refund is missing, fails, or I suspect a duplicate charge?
Compare order and payment-channel records, then provide support with the details needed to investigate.
How can I check refund progress and the refunded amount?
Review your order refund status and amount, then check the original payment account for the credit.
What is the difference between returning an eSIM and a refund?
A digital return concerns the delivery supplier, while a payment refund concerns the payment channel.
Where is my refund sent, and can I change the destination?
System refunds are linked to the original successful payment and processed through its payment channel.
How are unused, activated or unusable plans reviewed for support?
Provide the plan and usage facts so support can assess the request under the applicable terms and records.
How do I request a refund or after-sales support?
Find your order number, describe the affected product and contact support with the relevant details.
Does my plan include calls, SMS and personal hotspot?
Check which services your plan includes and distinguish internet apps from carrier voice and SMS.
What do data, validity, network type and IP routing mean?
Understand plan attributes, selected variants and the difference between a starting price and your checkout price.
What should I check if my installed eSIM cannot connect?
Check coverage, plan status, the selected data line and network settings before contacting support.
Where are my delivery credentials, and what if the email is missing?
Check order details, your account email and spam folder, or ask support to resend the delivery email.
When does my plan validity period start?
Understand the difference between purchase, delivery, installation and plan activation.
How can I check whether my phone supports eSIM?
Check the exact model, sales region, carrier restrictions and plan requirements before buying.