FAQ
Does my plan include calls, SMS and personal hotspot?
Check which services your plan includes and distinguish internet apps from carrier voice and SMS.
2026-09-22
FAQ
What do data, validity, network type and IP routing mean?
Understand plan attributes, selected variants and the difference between a starting price and your checkout price.
2026-09-22
FAQ
What should I check if my installed eSIM cannot connect?
Check coverage, plan status, the selected data line and network settings before contacting support.
2026-09-22
FAQ
Where are my delivery credentials, and what if the email is missing?
Check order details, your account email and spam folder, or ask support to resend the delivery email.
2026-09-22
FAQ
When does my plan validity period start?
Understand the difference between purchase, delivery, installation and plan activation.
2026-09-22
FAQ
How can I check whether my phone supports eSIM?
Check the exact model, sales region, carrier restrictions and plan requirements before buying.
2026-09-22