How are unused, activated or unusable plans reviewed for support?

Delivery, activation and usage conditions can differ between products. Provide the purchased plan, payment details, whether credentials were received and whether the plan has been installed, activated or used. An uninstalled or unused plan does not mean that a refund has already been approved. If the plan has been activated or cannot connect, explain the issue and work through the relevant checks. Deleting an eSIM or changing device settings is not a substitute for requesting support. Requests involving purchase mistakes, itinerary changes, device compatibility or service problems need review against the product information at purchase, applicable rules and relevant records. This article describes that process and does not introduce a fixed refund percentage or deadline. Keep your order, correspondence and error messages while the request is being reviewed. Ask support whether to pause further installation or use while the case is handled.