Return & Support
What if a refund is missing, fails, or I suspect a duplicate charge?
Compare order and payment-channel records, then provide support with the details needed to investigate.
2026-09-22
Return & Support
How can I check refund progress and the refunded amount?
Review your order refund status and amount, then check the original payment account for the credit.
2026-09-22
Return & Support
What is the difference between returning an eSIM and a refund?
A digital return concerns the delivery supplier, while a payment refund concerns the payment channel.
2026-09-22
Return & Support
Where is my refund sent, and can I change the destination?
System refunds are linked to the original successful payment and processed through its payment channel.
2026-09-22
Return & Support
How are unused, activated or unusable plans reviewed for support?
Provide the plan and usage facts so support can assess the request under the applicable terms and records.
2026-09-22
Return & Support
How do I request a refund or after-sales support?
Find your order number, describe the affected product and contact support with the relevant details.
2026-09-22