Return & Support
Where is my refund sent, and can I change the destination?
FlooESIM Team2026-09-22
A system refund is initiated against the order's original successful payment and handled by the corresponding payment channel. Check the payment method actually used for the order. The order number, payment transaction ID and refund ID serve different purposes.
The website's system refund flow does not offer an entry for a new receiving account. If the original payment instrument has expired, the account has changed or the refund cannot be identified, contact the original payment institution and give support your order number and relevant case information.
Acceptance by the payment channel, a successful refund status on the website and the credit appearing in a bank or wallet can be separate stages. Timing depends on the institutions involved. Check the original payment account and keep refund notifications for reference.
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