How do I request a refund or after-sales support?

Sign in to the purchasing account and open the relevant order from My Orders. Note the order number, product and selected variant, and check its payment and delivery status. Use Contact Us or the site's support entry to explain the issue, such as missing delivery credentials, installation failure, no connection or a refund request. Include the order number, when the issue occurred, your device model and relevant error screenshots. State whether the plan has been installed, activated or used. Support will review the order and issue and create an after-sales record when appropriate. Submitting a request does not mean that a refund has been approved or completed. Keep additional information in the same conversation to avoid splitting the case across duplicate requests. Do not send account passwords, payment verification codes or full card details. Provide sensitive activation credentials only when needed through a secure channel specified by support.