FAQ
付款后在哪里查看交付凭证?没有收到邮件怎么办?
FlooESIM Team2026-09-22
登录购买时使用的账号,在个人中心进入「我的订单」,按订单编号打开对应详情。先核对支付状态和产品信息,再查看是否已交付及是否提供安装二维码、激活信息等凭证。
交付完成后,系统会发送交付通知邮件。邮件到达可能受到收件服务影响,请检查购买账号的邮箱、垃圾邮件和邮件分类。付款成功并不等于所有交付步骤已完成,应以订单详情中的实际结果为准。
若详情已有凭证而邮件未收到,可联系客服并提供订单编号,申请重发交付邮件;若详情也没有凭证,请说明支付和交付状态,避免为同一订单重复付款。
交付凭证包含安装所需信息,请妥善保存,不要分享至公开群组或社交平台。
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