How do I manage orders, delivery credentials and purchased eSIMs?

In My Orders, use the order number to check the product variant, order time, payment status and refund information. If several purchases look similar, also compare the product and order time to avoid selecting the wrong one. Order details show the delivery information available to the system. Refer to the eSIM information actually displayed in your account. Completed delivery does not itself mean that the device has installed the profile or that the plan is activated. Keep delivery emails and installation details secure. If an email is missing, support can help arrange a resend after checking the order. Before changing phones, resetting a device or deleting a profile, confirm whether the plan permits reinstallation or transfer. Do not assume that its QR code remains reusable. For an order, delivery or connection problem, give support the order number and a description without publishing activation credentials. For a refund or return on a paid order, see Return & Support and contact support.